[dropcap style=”font-size: 60px; color: #FF5F17;”]T[/dropcap]his winter has been brutal for everyone, especially anyone working in the heating and air industry. Thankfully, Evansville is overrun with options for heating companies, should the worst happen. Which in my case, was a leaking gas line going into my furnace, on a cold a dreary night when it was supposed to get down to 2 degrees. Thankfully, EL Walters came through for me in the most amazing way.
My home on the north side of Evansville was jarred from a frost quake, which at the time I had never heard of. Therefore, I went outside, inspected my roof, walls, and foundation, which I found nothing. My next thought turned to checking my furnace for any type of gas leaks, which could be seeping into the ducts and then igniting when the furnace kicked on.
Once I started inspecting my gas lines, I found a coupling which was leaking. Immediately I turned off the furnace and shut off the gas. It was 9 o’clock at night and this was an emergency, I couldn’t put my family through an entire night of no heat. With temperatures falling fast, I called EL Walters. This is where my impression of EL Walters was first cemented.
[quote type=”center”]EL Walters has the friendliest after hours service I have ever experienced, anywhere.[/quote]
First Call to EL Walters
I called the shop at around 9:00 pm, expecting to get an automated answering service. Amazingly enough I was greeted by a very pleasant EL Walters employee, whom immediately put my mind at ease that a service tech would be calling me soon, to notify me when they could be dispatched.
Within 15 minutes I was called by the service tech, who would be fixing my leaky situation. This technician convinced me that my stressful problem was the most important issue going on right now. He gave me his undivided attention and instructed me he was only 15 minutes away from my home. As promised, he showed up exactly 15 mins later.
EL Walters Heating and Air Service
The service tech was prompt, professional, and very friendly. He appeared happy to be taking care of a furnace at 9:00 at night in single digit temperatures. This alone puts EL Walters above and beyond what I’d expect out of any heating and air company in Evansville.
Once the tech began working, he immediately confirmed the leak and started tearing apart the bad joints. He had the new fittings in place and double checked all other points that could potentially be leaking. After completing the job, he educated me on what had happened, what to look for in the future, and advised on other potential problems with my HVAC installation. When he left, I felt confident that my issue was resolved.
I would strongly recommend EL Walters to anyone in Evansville and the surrounding area. They perform quality service, prompt appointments, and the friendliest after hours service I’ve ever experienced anywhere.
Call EL Walters: (812) 422-0101
Visit EL Walters Website: http://www.elwalters.com/