UPS Failing To Deliver

What would happen if I were to go to the UPS Store or even to the UPS Terminal in Evansville and drop my packages just inside the door?  Would they be properly taken care of, picked up, addressed, and delivered in a timely manner?  I’m going to go out on a limb and assume they wouldn’t, nor would UPS employees be too pleased with me dumping boxes right inside their breeze way where people walk.

So, I have to ask, why is it ok for a UPS driver to assume he’s the center of the business universe and drop packages at the most convenient place for them?  99% of the UPS drivers I encounter are bent on interrupting my business to sign for a package, that may or may not even be within seeing distance.  I’ve been interrupted on the phone, while talking with another customer, even bothered when on my way to the bathroom.

NOTICE – UPS Driver, you are not the most important person in my day to day dealings, wait your turn and do your job.

I am paying for a service, which includes picking up packages in a designated area in my business and delivering packages to my recipient.  Delivery does not mean what’s easiest for the driver.  Delivery should mean they are handed either to the individual receiving or dropped off in a designated area for receiving items.  I will no longer sign, nor tolerate receiving packages that are out of my eye sight, nor will I walk through my warehouse searching for where they were dropped off.  UPS drivers be warned, you will be wasting yours and my time if you fail to do your job properly.

Happy New Year!  Sorry for the anger filled post so early in the season.  Hopefully I’ll have more fun things to report on after Star Wars night at the Icemen game tomorrow night.

Text to win an Icemen VIP package tomorrow night.

Author: Christopher

I live on the North side of Evansville with my wife and 6 year old daughter. I've been a resident of Evansville, IN since 1999, originally from Spencer County. I'm employed by a local Whole Sale Distributor and use my spare time to develop websites and market online projects.

2 thoughts on “UPS Failing To Deliver”

  1. When u don’t work for ups, its hard to know what the drivers are faced with. I’m a drver, and have been for 16 years. In recent years ups has become bad to work for. When I started the customer was the focus, and customer service was important. Now days we are allowed 18 second to complete the stop, or face strict interrogation by management demanding to know what took so long. The tactics you mentiond above are strictly enforced. its nothin personal, its just the driver is under tremendous stress.

  2. Actually, I am quite aware of what the drivers are faced with, having worked in an extremely similar industry. My problem is a system that enforces such behavior and provides me with only 1 face for customer service, my driver. Have you tried calling UPS?

    This entire system needs to be broken and fixed. We are the customer, the UPS driver should not be made to think or act like he is the most important person in the world when delivering packages. Next time this happens I will be lodging a formal complaint.

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