The Answer automotive repair shop is a fairly popular (reputable?) company in Evansville, IN. I was having some problems with my 02 Dodge Durango, so I had it towed in. That’s where it sat, for over 3 weeks, without one courtesy phone call. Here’s my story.
The problem with the Durango was an intermittent problem, but not so much that it couldn’t be replicated. However, it took me giving THEM a call every few days to check on the status, where I was told they were just working on it. At which point, I gave them just under 3 weeks and informed them that I would be picking it up, upset at the length of time it was taking them to diagnose.
A few days later I called them again, notifying them that I was picking it up the next day. The manager informed me they had located an issue with an O2 sensor and could have it fixed. This was in the morning and I asked if they could have it done today. The manager informed me that they were busy and might be able to get to it tomorrow. Come on, over 3 weeks in the shop, and they want to put me off another day?
At this point the manager got short with me, trying to guilt me into letting them do an over priced O2 sensor job. Well, I had enough and immediately when and picked up my vehicle, only to have it fail on me as I was pulling out of The Answer East side parking lot.
Summary
Terrible Customer Service – No Phone Calls
Too Long To Diagnose – Took over 3 Weeks
Over Priced – They attempt to make up their ‘free’ diagnostic fee by over pricing simple parts and installation.
I will never recommend to anyone to use The Answer, at least The Answer East. Find another reputable company in Evansville to do business with for car repair, these guys were worth the $40 it took to have my vehicle towed in. Why they never called me, even after they found the supposed problem, is beyond me. Oh well, I hear they are always busy.
Well, I can understand your frustration with The Answer East. I can relate a story as well, that involved them installing my parts for me, not fixing the problem, then not tightening hoses when they installed a second set of my parts to fix the issue they were supposed to fix the first time.
But the reason I’m writing is because The Answer East is a totally different garage from The Answer Man on Claremont. Since discovering The Answer Man, I won’t take my vehicles anywhere else. They treat me right, price things fairly, and have bent over backwards to help my sister-in-law out of a jam by fixing her broken car on their day off. They’re the best. Ask for Darren and tell him Tim with the Alfa sent you.
Thanks for the suggestion Tim. I will check them out in the near future, but hopefully not too near.
Wow ok just seen this…THIS PLACE got he and my husband for over 1500 and well hahahahah We had a air conditioner some thing or another put in ….AIR STILL DONT WORK. Took it back they said they fixed it again lol AIR STILL DOESNT WORK.
They cause lights to come on in the dash and than ignored them when we brought it back and said it was something they couldn’t fix …BUT THEY TURNED THE LIGHT ON HUHUHUHU So anyways long story short we have warranty on the parts they put in BUT NO WAY AM I TAKING MY CAR THERE SO THEY CAN BLEEP IT UP MORE. Rip off
I know Susan, they suck people in with that free diagnostic and then fall on their face with the actual repair.
i have never had a problem with them.
I have taken several of my cars there, I have not yet had a problem with their diagnostics or repair. It is sometimes hard to get in touch with them though. Their prices have been very competitive.
I too have never had a problem with the answer east(3 times). They are not the cheapest but they are reasonable. Especially reasonable if you consider how fast they are. Most problems can be fixed in one day. Dealers are the worst. Bottom-feeders who will keep your vehicle for weeks and then charge 150/hr labor. Until the answer east let’s me down, I will continue to recommend them.
I’ve taken my car there a couple times for repairs. The only reason I took it anywhere different the last few times is because family fixed it for the cost of parts. Anyway, I have never had a problem with them, ever. Everytime I’ve ever had to call they picked up immediately and even waited by the phone for my dad to call them back after I hung up since the diagnosis was way over my head! I had an oil filter or something like that replaced (my car was dieing randomly). Less than a year later the same part went out again. Dropped it off at the shop and called them the next day only to find out that they had already fixed it and it was ready to go for free (because the part was under warranty). I would suggest this place to anyone (I actually just did earlier today) and have nothing but good things to say about them.