The Answer East Complaint

The Answer automotive repair shop is a fairly popular (reputable?) company in Evansville, IN.  I was having some problems with my 02 Dodge Durango, so I had it towed in.  That's where it sat, for over 3 weeks, without one courtesy phone call.  Here's my story.

The problem with the Durango was an intermittent problem, but not so much that it couldn't be replicated.  However, it took me giving THEM a call every few days to check on the status, where I was told they were just working on it.  At which point, I gave them just under 3 weeks and informed them that I would be picking it up, upset at the length of time it was taking them to diagnose.

A few days later I called them again, notifying them that I was picking it up the next day.  The manager informed me they had located an issue with an O2 sensor and could have it fixed.  This was in the morning and I asked if they could have it done today.  The manager informed me that they were busy and might be able to get to it tomorrow.  Come on, over 3 weeks in the shop, and they want to put me off another day?

At this point the manager got short with me, trying to guilt me into letting them do an over priced O2 sensor job.  Well, I had enough and immediately when and picked up my vehicle, only to have it fail on me as I was pulling out of The Answer East side parking lot.

Summary

Terrible Customer Service - No Phone Calls

Too Long To Diagnose - Took over 3 Weeks

Over Priced - They attempt to make up their 'free' diagnostic fee by over pricing simple parts and installation.

I will never recommend to anyone to use The Answer, at least The Answer East.  Find another reputable company in Evansville to do business with for car repair, these guys were worth the $40 it took to have my vehicle towed in.  Why they never called me, even after they found the supposed problem, is beyond me.  Oh well, I hear they are always busy.